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| Category: | General - Books | By: | Penguin |
| More info: | www.linuxland.nl ... | Author(s): | Douglas Stone, Bruce Patton, Sheila Heen |
| Pages: | 315 | Year of publication: | 1999 |
Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying no, or I'm sorry, or I love you, we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help.Based on fifteen years of research, Difficult Conversations walks you through a step-by-step approach for how to have » Read more... |  |
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Difficult Conversations - 10th Anniversary Edition
How to Discuss What Matters Most
You'll learn how to:
-
Decipher the underlying structure of every difficult conversation
-
Interpret the significance of what is said -
and what is not
- Raise tough issues without
triggering defensiveness
- Manage strong emotions - yours and
theirs
- Stay balanced regardless of how the other
person responds