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CCIE Rue Green teaches readers how to design unified contact centers using CVP and how to deploy proven infrastructures to support those designs. Green first explains CVP's architecture, outlining its key advantages and opportunities for integration, and illuminating the design challenges it presents. Next, Green guides readers step by step through addressing many of the most common and complex design challenges presented by modern unified contact center deployments. Along the way, he covers  » Read more...

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CCIE Rue Green teaches readers how to design unified contact centers using CVP and how to deploy proven infrastructures to support those designs. Green first explains CVP's architecture, outlining its key advantages and opportunities for integration, and illuminating the design challenges it presents. Next, Green guides readers step by step through addressing many of the most common and complex design challenges presented by modern unified contact center deployments. Along the way, he covers all CVP core components, configuration tools and support readers and support tools, providing readers with in-depth knowledge that would otherwise require many years of deployment and troubleshooting.