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| Category: | General - Books | By: | Cisco Press |
| More info: | www.ciscopress.com | Info-file: | big_front_CiscoUnifi... |
| Author(s): | Gary Ford | Year of publication: | 2010 |
Cisco Unified Contact Center Enterprise (UCCE):- Understand the Cisco Unified Contact Center product portfolio & platform architecture;- Choose the right single-site, multi-site, or clustered deployment model for your environment;- Take a lifecycle services approach to UCCE deployment & application configuration - including preparation, planning, design, and implementation;- Implement traditional, current-generation, and next-generation call routing; - Master the latest best » Read more... |  |
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Cisco Unified Contact Center Enterprise (UCCE):- Understand the Cisco Unified Contact Center product portfolio & platform architecture;- Choose the right single-site, multi-site, or clustered deployment model for your environment;- Take a lifecycle services approach to UCCE deployment & application configuration - including preparation, planning, design, and implementation;- Implement traditional, current-generation, and next-generation call routing; - Master the latest best practices for call flow scripting;- Understand UCCE's nodes & distributed processes and build a clean system startup sequence;- Design, implement, and deliver unified CM/IP IVR solutions;- Set up & efficiently manage UCCE databases;- Make the most of UCCE's reporting tools;- Create advanced applications with Data-Driven Routing;- & more.