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Aligns with ISO/IEC 2000 and ITIL- ISO/IEC lists a set of required capacity management deliverables;- ITIL outlines what should be done in capacity management.This book starts to describe how to do it.Covers details of what capacity management is all about:- What is capacity management;- Why do it - benefits and cost-benefit analysis;- How to do it - data-flows and activities;- Who does it - roles and perspectives;- Implementation, maintenance, improvement,  » Read more...

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Aligns with ISO/IEC 2000 and ITIL- ISO/IEC lists a set of required capacity management deliverables;- ITIL outlines what should be done in capacity management.This book starts to describe how to do it.Covers details of what capacity management is all about:- What is capacity management;- Why do it - benefits and cost-benefit analysis;- How to do it - data-flows and activities;- Who does it - roles and perspectives;- Implementation, maintenance, improvement, tools.Provides comprehensive templates and checklists:- objectives, interfaces and data-flows, sub-practices and activities;- metrics, application sizing parameters, data for modelling;- deliverables, reports, CMMI levels, KPIs, risk matrix;- sample capacity plan.