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| Category: | General - Books | By: | Addison Wesley US |
| More info: | www.awprofessional.c... | Author(s): | Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum |
| Pages: | 691 | Year of publication: | 2010 |
By adapting & extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical & focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction.The contents of this book include the complete model itself, formatted for quick lookup. In addition, the book's authors have refined the model's introductory chapters; provided marginal notes to » Read more... |  |
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By adapting & extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical & focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction.The contents of this book include the complete model itself, formatted for quick lookup. In addition, the book's authors have refined the model's introductory chapters; provided marginal notes to clarify the nature of particular process areas and show why their practices are valuable; and inserted longer sidebars to explain important concepts.Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers.