New

EasyCatalog for InDesign CS5/CS5.5 DreamSuite Ultimate Mystical Lighting & Ambiance - Retail Blacklining All new products...

On sale

VMware Workstation - License Program (VPP) Clieopatra Lightroom 4.0 NL ( WIN & MAC ) Lightroom 4.0 UK ( WIN & MAC ) More special offers...

Recently viewed

Stealthboard Usb/midi Controller Pedal Board (Release 2012) - Retail CA ARCserve Backup Guest Based Virtual Machines Agent Bundle - GLP CA ARCserve Backup Guest Based Virtual Machines Agent Bundle - OLP eComStation 2.1 More recently viewed...

Bestsellers

Snagit - Maintenance Renewal - Windows & Mac OS - 1 Year (No Base License) - Level F (1000 - 1999 Users / Price per User) - VLP (Electronic Delivery with ESD) - English Microsoft Windows Server 2008 - Client Add-On - 1 Device Cal - License Only - Level A - Select 6.0 & Select Plus (Electronic License without Media) - Single Language Netop Vision Pro Education NOLP 100-249 1 year NAP renewal / per license Netop Vision Pro Education NOLP 500-999 1 year NAP renewal / per license More bestsellers...

Service Delivery is the second element in the new ITIL Infrastructure Library to be published.Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management, Contingency Planning and Capacity Management.Each component of service delivery is discussed separately in the book. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other  » Read more...

All prices are in Euro excl. VAT (19%, for books 6%) and excl. shipping.
E-mail or call us at +31 (0)23 548 20 20 for licences, upgrades and other questions.

Service Delivery is the second element in the new ITIL Infrastructure Library to be published.Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management, Contingency Planning and Capacity Management.Each component of service delivery is discussed separately in the book. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.