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| Category: | General - Books | By: | The Stationery Office Books |
| More info: | www.tso.co.uk | Pages: | 283 |
| Year of publication: | 2002 | ||
The book is part of the seven book ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services. This publication covers network service management, operations management, management of local processors, computer installation and acceptance and systems management.Key features: ITIL is closely aligned with the BSI standard BS 15000 and Code of Practice (PD0005); An approach adopted by organisations such as Microsoft, IBM, Barclays, HSBC, » Read more... |  |
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The book is part of the seven book ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services. This publication covers network service management, operations management, management of local processors, computer installation and acceptance and systems management.Key features: ITIL is closely aligned with the BSI standard BS 15000 and Code of Practice (PD0005); An approach adopted by organisations such as Microsoft, IBM, Barclays, HSBC, Procter & Gamble, British Airways and Guinness. CD-ROM version with added functionality also available. Office of Government Commerce (OGC): An office of HM Treasury that incorporates the Central and Telecommunications Agency (CCTA), the OGC is the authority for best practice in commercial activities in UK government, and works with organisations internationally to develop and share business and practitioner guidance.