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With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or Culture issues.ABC of ICT: Exercise Workbook contains exercises and instructions.

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With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or Culture issues.ABC of ICT: Exercise Workbook contains exercises and instructions.