Mensys Online Shop
| Categorie: | Productiviteit - Gereedschappen | Van: | Auscomp |
| Meer informatie: | www.auscomp.com.au/p... | ||
A web based help desk solution for small businesses & enterprises giving you:
MS Outlook Integration |  |
Alle prijzen zijn in Euro excl. BTW (19%, voor boeken 6%) en excl. verzendkosten.
E-mail of bel 023 548 20 20 voor licenties, upgrades en andere vragen.
A web based help desk solution for small businesses & enterprises giving you:
- an essential & easy to use support platform for your employees & customers
- improves efficiencies & decreases expenses, so reduces overall costs
- quick to install & simple to deploy into your existing infrastructure
- Active Directory/LDAP auto-login (MS Outlook Add-In)
- Windows or Linux solution
MS Outlook Integration
MS Outlook Add-In
intergrades Auscomp IT Commander into MS Outlook.
To give you some idea of what is possible with Auscomp IT Commander V5, we have put together a list of our favorite new features.
Knowledge base
Now also includes attachments, keywords, number
of views plus voting and rating, plus you
can email and clone articles.
Knowledge base portal
Includes quick search, browse, top 5 articles, most
viewed and most recent article sections.
Call center
request lodging
Requests can be lodged on behalf
of an existing or new customer who phoned
in.
Customer management
Easy to use customer support
system.
Lodge request via email
Requests can be
lodged via email.
User history
Quick view user
history.
Universal quick search
An across the board
quick search makes finding any record a simple
one click affair.
Fully customizable intelligent request routing
and job prioritization
Using specified parameters, each request
can be routed to create auto-replies, assignments, priorities
and notifications via email and SMS.
Task manager
Once off or recurring tasks can be created
to generate request with auto-assign and notification.
Calendar
Easy management of all requests assigned and due
viewed by today, day, week or month.
Template
driven auto-replies
Email and SMS replies are all
template driven for easy customization.
Attachments of files
and images
Requests and knowledge base articles can
now have file attachments (egg: Images, text files
etc...)
Locations management
Locations is now incorporated for
improved asset management.
SMS alerts
Auscomp's SMS gateway
allows SMS alerts to be dispatched to any
cell/handy/mobile anywhere in the world.
12 different themes
With the click of a button change the
look & feel to best match your company's
website or intranet.
WYSIWYG/HTML editor
Text can be
formatted using rich text or HTML (e.g.: Different
fonts, size, color, italic, bold, underlined, highlighted, adjusted,
ï¿bullet points and HTML links ...)
Custom Fields
Now you can add your own custom fields
to requests, knowledge base and assets.
System Requirements
Server Hardware Requirements
Minimum
- Pentium III 933 MHz
- 512 MB RAM minimum
- 100 MB of free disk space on 7.2K RPM or faster drives
- One 100 MB network interface card
Recommended
- Pentium IV 2 GHz or above
- 1 GB RAM or more
- 100 MB of free disk space on 10K RPM or faster drives
- One fast, full-duplex 100 MB network interface card
Server Software Requirements
A Server with a Web Server installed:
- Windows NT/2000 Server with Internet Information Server (IIS )
- Windows NT/2000/2003 Server with Apache
- Windows 2003 Server with IIS
- Linux with Apache Web Server
or for evaluation purposes a workstation can be used as server:
- Windows XP Professional with IIS
- Windows 2000 Professional with IIS
- Windows NT Workstation with IIS or PWS
Client Workstation Hardware Requirements
Minimum
- Pentium II 233 MHz
- 64 MB RAM
Recommended
- Pentium II 350 MHz
- 96 MB RAM
Client Workstation Software Requirements
On the client site No Software installation is required!
Operating System
Any
of the following platforms
- Windows 95/98/ME/NT/2000/XP
- Linux
- OS/2
- Solaris
- FreeBSD
- Macintosh
Browser
DOM level browser with
JavaScript enabled
- MS Internet Explorer 5.5 or later
- Netscape 6 or later
- Opera 7 or later
- Solaris
- Mozilla
SME Server License - 50 Users
Any number of Administrators, Technicians, Staff and Customers
up to 50 in total.
Enterprise Server License
- Unlimited Users
Unlimited number of Administrators, Technicians,
Staff and Customers.
Maintenance Contract
Entitles you to
receive both major and minor software updates and
version upgrades, service packs and patches for the
term of the contract - plus 2 hours
of priority email support with senior technicians.
MS
Outlook Add-In (NEW)
Install on every client you
want to access Auscomp IT Commander from and
within MS Outlook.
Requirement: Auscomp IT CommanderV5.9.337 or
later to be installed on a server.
Bundle
SME
- SME Server License for 50 Users
- MS Outlook Add-In for 50 Client PCs
- 1 Year SME Maintenance Contract
Bundle Enterprise
- Enterprise Server License for Unlimited Users
-
MS Outlook Add-In for unlimited Client PCs
-
1 Year Enterprise Maintenance Contract