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| Categorie: | Algemeen - Boeken | Van: | Van Haren Publishing |
| Meer informatie: | www.vanharen.net ... | Auteur(s): | Troy DuMoulin, Rodrigo Flores, Bill Fine |
| Bladzijden: | 104 | Publicatie-jaar: | 2007 |
This book includes information about using a Service Catalog within the wider context of delivering value to the business. It focuses on embedding a truly customer-oriented IT service.Written by industry experts and using real case studies, this title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization. The results of following the principles described in this book include:- Services » Lees meer... |  |
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This book includes information about using a Service Catalog within the wider context of delivering value to the business. It focuses on embedding a truly customer-oriented IT service.Written by industry experts and using real case studies, this title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization. The results of following the principles described in this book include:- Services are made standard and rational, leading to lower costs & increased service availability;- Standard `service products' that enable forecasting of demand, leading to better volume discounts from vendors and improved inventory & capacity planning;- Controls over consumption of services are enhanced;- Improvement in the fulfillment of IT services;- Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects.On the CD-ROM: Service Catalog templates.