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Best Practice for Service Delivery

Categorie:Algemeen - Boeken Van:The Stationery Office Books
Meer informatie:www.tso.co.ukAuteur(s):OGC
Bladzijden:378Publicatie-jaar:2001

Service Delivery is the second element in the new ITIL Infrastructure Library to be published.Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management, Contingency Planning and Capacity Management.Each component of service delivery is discussed separately in the book. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other  » Lees meer...

Best Practice for Service Delivery

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F42531 Best Practice for Service Delivery47.1750.00

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Service Delivery is the second element in the new ITIL Infrastructure Library to be published.Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management, Contingency Planning and Capacity Management.Each component of service delivery is discussed separately in the book. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.